Frequently Asked Questions
Questions and Answers
20+ years of experience, a full showroom, expert in-house installation, final inspection, and after-sales service until you’re fully satisfied.
What services do you provide monthly?
Each month we perform management services for the overall upkeep of your home including: coordinate your recurring service vendors such as pool, landscape, housekeeping, and pest control, and open and track work orders for anything we find. We also provide you with a monthly statement of your property expenses. In addition, you’ll receive priority support for any urgent issues or ongoing projects needing oversight.
What is included in your site visits?
Our site visits are designed to catch small issues before they become big problems. During each visit, we conduct a thorough health check of your property. This includes testing safety systems like smoke and CO detectors, checking for leaks and moisture issues, replacing filters, testing plumbing fixtures and drains, reviewing electrical systems, and conducting basic function checks on appliances. We also examine doors, windows, exterior elements, and perform a quick condition check of your pool, grounds, and irrigation if applicable. You’ll receive a detailed, photo-documented report after every visit.
What happens if there is an emergency at my home?
In the event of an emergency, we immediately respond to assess and stabilize the situation. We dispatch pre-vetted vendors such as plumbers, electricians, or restoration specialists as needed, secure the property, and shut off utilities if necessary. We proceed according to your pre-set spending threshold and keep you updated in real time. We also manage the repair to completion and document everything thoroughly for your records or insurance purposes.
What happens if I need estimates on extra work?
If you need estimates for additional work, we’ll gather two to three competitive quotes from our network of trusted vendors. You’ll receive a clear, side-by-side comparison of pricing, and scope of work. Once you approve an option, we handle the scheduling, oversee the work, and complete a final quality check to ensure everything meets your standards.
What if I don’t have recurring service needs?
If you don’t require ongoing service, we offer flexible options such as on-demand inspections (one-time or seasonal), project-only management for specific repairs or upgrades, and vacancy or away checks at a cadence you choose. You can start with as much or as little as you need and add recurring services later.
What if I need to reschedule a site visit?
We understand schedules change. You can reschedule a site visit with no fee as long as you provide 24 hours’ notice. If you need to reschedule within 24 hours, we’ll do our best to rebook the same week, though a late-change fee may apply if vendors are already committed. Regardless, urgent issues will always be prioritized.
What happens if there are issues with my pool, landscape, or cleaning vendors?
If we notice a problem with one of your service providers, we’ll document the issue with photos and notes and share it with you. We then work directly with the vendor to correct the issue and confirm it has been resolved. If performance doesn’t improve, we’ll recommend alternative vendors and manage the transition for you.
What if I want to cancel?
Our month-to-month plans can be canceled with 30 days’ notice. If you’ve prepaid for any unused service, we’ll prorate the balance back to you. Upon cancellation, we’ll provide a final report and cleanly hand off any open work orders so you’re fully informed.
Is there an annual contract?
We do have a one year agreement and after that initial term, it only takes a 30 day notice to cancel.
Each month we perform management services for the overall upkeep of your home including: coordinate your recurring service vendors such as pool, landscape, housekeeping, and pest control, and open and track work orders for anything we find. We also provide you with a monthly statement of your property expenses. In addition, you’ll receive priority support for any urgent issues or ongoing projects needing oversight.
Our site visits are designed to catch small issues before they become big problems. During each visit, we conduct a thorough health check of your property. This includes testing safety systems like smoke and CO detectors, checking for leaks and moisture issues, replacing filters, testing plumbing fixtures and drains, reviewing electrical systems, and conducting basic function checks on appliances. We also examine doors, windows, exterior elements, and perform a quick condition check of your pool, grounds, and irrigation if applicable. You’ll receive a detailed, photo-documented report after every visit.
In the event of an emergency, we immediately respond to assess and stabilize the situation. We dispatch pre-vetted vendors such as plumbers, electricians, or restoration specialists as needed, secure the property, and shut off utilities if necessary. We proceed according to your pre-set spending threshold and keep you updated in real time. We also manage the repair to completion and document everything thoroughly for your records or insurance purposes.
If you need estimates for additional work, we’ll gather two to three competitive quotes from our network of trusted vendors. You’ll receive a clear, side-by-side comparison of pricing, and scope of work. Once you approve an option, we handle the scheduling, oversee the work, and complete a final quality check to ensure everything meets your standards.
If you don’t require ongoing service, we offer flexible options such as on-demand inspections (one-time or seasonal), project-only management for specific repairs or upgrades, and vacancy or away checks at a cadence you choose. You can start with as much or as little as you need and add recurring services later.
We understand schedules change. You can reschedule a site visit with no fee as long as you provide 24 hours’ notice. If you need to reschedule within 24 hours, we’ll do our best to rebook the same week, though a late-change fee may apply if vendors are already committed. Regardless, urgent issues will always be prioritized.
If we notice a problem with one of your service providers, we’ll document the issue with photos and notes and share it with you. We then work directly with the vendor to correct the issue and confirm it has been resolved. If performance doesn’t improve, we’ll recommend alternative vendors and manage the transition for you.
Our month-to-month plans can be canceled with 30 days’ notice. If you’ve prepaid for any unused service, we’ll prorate the balance back to you. Upon cancellation, we’ll provide a final report and cleanly hand off any open work orders so you’re fully informed.
We do have a one year agreement and after that initial term, it only takes a 30 day notice to cancel.